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Frequently Asked Questions

Sandellz Custom Printing

Find answers to common questions about our custom printing services, shipping options, and more. If you don't find what you're looking for, please contact us.

Do you provide the t-shirts for printing?

Yes, we provide t-shirts for printing. If you already have your own t-shirts, we can collect them through our courier service, Knutsford Express. For funeral t-shirts specifically, customers typically provide their own shirts which can be couriered to our office. We also offer pickup and drop-off services depending on your location.

How will I receive my printed items?

Completed items will be couriered via Knutsford Express services. Alternatively, you can choose to pick up your order at our office if that's more convenient for you.

What types of custom printing do you offer?

We specialize in various printing methods including screen printing, heat transfer, direct-to-garment (DTG), and embroidery. We can print on t-shirts, polo shirts, hoodies, tote bags, and other fabric items.

What is your turnaround time?

Standard turnaround time is 3-5 business days after we receive your garments and final artwork approval. Rush services may be available for an additional fee - please contact us for urgent orders.

Do you have minimum order quantities?

Our minimum order quantity is typically 1 piece for most printing methods. However, this may vary depending on the printing technique and garment type. We can accommodate larger quantities for events, businesses, and organizations.

What file formats do you accept for artwork?

We prefer vector files (AI, EPS, PDF) for the best quality, but we can also work with high-resolution raster files (300dpi or higher in PSD, PNG, or JPG format). Our design team can help prepare your artwork if needed.

Can you help with design services?

Yes! Our graphic design team can create custom designs based on your ideas or help refine your existing artwork. Design services start at JMD $3000 depending on complexity.

What areas do you service for pickup/delivery?

We offer pickup and delivery services within the Hanover metropolitan area at no additional charge. For other parishes, we coordinate through Knutsford Express or other courier services.

How do I care for my printed garments?

For best results, wash your printed garments inside out in cold water and hang to dry. Avoid using bleach or ironing directly on the printed area. Different printing methods may have specific care instructions which we'll provide with your order.

Still have questions?

We're happy to help! Contact our customer service team for more information.

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